Residential and Business Customer Service
Business Hours
Residential Care Team Hours:
M-F: 7:00 am - 8:00 pm; Sat 8:00 am - 5:00 pm
Self-Service Chat Hours:
24/7
Live Agent Chat Hours:
Monday - Friday: 7:00 am - 8:00 pm (CT)
Saturday: 8:00 am - 5:00 pm (CT)
Please speak with a live Agent for Adding Premises and Renewal requests.
Commercial Care Team Hours:
M-F: 8:00 am - 5:00 pm
Residential and Commercial Closures: New Year’s Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day
Corporate
Address
Gexa Energy
601 Travis Street, Suite 1400
Houston, Texas 77002
Gexa Energy purchases renewable energy credits (RECs) from renewable generation resources throughout North America to match 100% of the energy sold under your electric plan. The RECs Gexa purchases represent the renewable attributes of power generated from a variety of renewable energy sources, including, but not limited to, the sun, wind, geothermal, hydroelectric, wave or tidal energy, and biomass or biomass-based waste products, including landfill gas.