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Privacy Policy
Gexa Energy's Privacy Policy
Thank you for visiting the Gexa Energy (“Gexa Energy”) family of web sites. Gexa Energy operates through
various legal entities to provide retail electricity and related services in many of the states open to
retail electric competition, including Texas. Those Gexa Energy entities and affiliates (as they may change
from time to time) are collectively referred to in this website as “Gexa Energy”, “we, “us” or “our”, and
this website (including any other web sites operated, licensed or controlled by us, as this Site or any
other such web sites may change from time to time) is referred to as the “Site” or the “Gexa Energy Site”.
Information contained on this Site may refer generally to all Gexa Energy activities, or, as the context
indicates, to specific jurisdictions or activities.
By using the Gexa Energy Site, you represent that you agree with our Privacy Policy and our Terms of Use.
If you do not agree with our Privacy Policy or Terms of Use, please do not use the Gexa Energy Site.
We will provide individuals from whom we collect personal information from with a copy of our Privacy
Policy upon request.
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How We Protect Personal Information
We take what we believe to be reasonable efforts that are customarily used in our industry to maintain
security and confidentiality by administrative, technical and physical safeguards in an effort to protect
against unauthorized disclosure, use, alteration or destruction of any personal information you provide on
this web site, which includes limiting access to authorized individuals and destroying personal information
that we decide not to retain in a manner designed to make it unreadable or undecipherable. Agents,
contractors or partners of Gexa Energy who have access to our personal information in connection with
providing services for Gexa Energy are required to keep the information confidential and are not permitted
to use such personal information for any other purpose other than to carry out the services they are
performing for Gexa Energy. We use secure socket layer technology to help keep the personal information
you provide on this site secure.
Even though we maintain a secure website, we strongly encourage you to keep your user ID and password
confidential. If for any reason whatsoever you feel your user ID and password have become compromised
please contact us immediately.
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How We Collect and Use Your Personal Information
and Why We Collect It
If you choose to supply us with your personal information we will only use such information consistent
with our policies regarding the establishment of service accounts, our Terms of Use and as may be described
in this Gexa Energy Privacy Policy. In connection with our efforts to better serve you, we may also share
your personal information with our affiliates.
Please note that certain personal information must be supplied in order to establish an account. We collect
personal information in a number of ways, including via input into our Site, and via telephone. We may ask
you to provide information including but not limited to your name, address, telephone number, e-mail address,
social security number, government issued identification number, credit card number and facts about your
energy use, your home, your age, gender, and family size. We use this information to provide service to
you and to invoice you for services provided. You may also be required to provide certain information when
signing up for an account on our Site.
We also collect certain other information when you visit the Gexa Energy Site. This other information tells
us such things as how many users visit our site and which pages they have chosen to access. This information
also assists us with maintaining and designing a user friendly web site for you to enjoy. We collect this
information through “cookie” technology as explained below.
This other information includes:
- click-stream data
- HTTP protocol elements
- search terms and
- HTTP cookies.
This data will be used for the following purposes:
- completion and support of the current activity
- Web site and system administration and
- research and development
To assist customers with technical problems, we also may collect local Web configuration information, including:
- browser type
- operating system and
- browser settings.
In addition, our web servers automatically collect limited information about your computer when you visit
our website. This information may include the type of browser software you use, the operating system you’re
running, the IP address assigned to your computer or Internet connection, and the IP address of the website,
if any, that referred you to our Site. Our technical staff may also use this information to assist customers
with technical problems.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in
this Gexa Energy Privacy Policy. If our information practices change at some time in the future, we will
post the policy changes to our Web site to notify you of these changes and provide you with the ability to
opt out of these new uses. If you are concerned about how your information is used, you should check back
at our web site periodically.
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Cookies
We use browser cookies to enhance your online experience and make your use of the Gexa Energy Site more
efficient. Browser cookies are bits of text that are placed on your computer’s hard drive when you visit
certain web sites. We utilize browser cookies to tell us, for example, whether you’ve visited any of our
sites before or if you’re a new visitor.
Browser cookies may enhance your online experience by saving your preferences while you are visiting a
particular site. You can find information on popular browsers and how to adjust your cookie preferences
at the following websites:
We may also use various other types of cookies on our web site to enhance your online experience. Similar
to browser cookies, such cookies can store more complex data.
Certain online service processes are available to residential and business customers. These processes
require the use of cookies to be fully operational. If you reject all cookies, you will not be able to
use our online applications that require you to log in. Other information on the Web Site, however, still
may be accessed.
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Confidentiality
We do not knowingly reveal any personal information that is provided by our customers through our Gexa
Energy Site to any third parties except as provided in this Gexa Energy Privacy Policy, when requested
to do so by a governmental agency having jurisdiction, by a court of competent jurisdiction or other
operation of law, or when we believe that disclosure is necessary or appropriate to prevent physical
harm or financial loss in connection with an investigation of suspected or actual illegal activity.
All information provided by customers using our online forms is kept strictly confidential and secure to
prevent unauthorized use of personal information.
We reserve the right to transfer any information we have about you in the event we sell or transfer all
or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts
to direct the transferee to use the personal information you have provided through this web site in a manner
that is consistent with this Gexa Energy Privacy Policy.
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Questionnaires and Surveys
On some occasions upon entering the Gexa Energy Site you may be asked to complete either an on-line survey
or questionnaire. These surveys and questionnaires will deal with your opinions, attitudes, interests, and
more generally about your activities on-line. It is important that you answer these surveys and questionnaires
accurately for they represent our only means to improve our services offered through our Site. Any personal
information gathered from your participation in questionnaires or surveys through our Site may be kept for
business purposes.
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Review of and Changes to Your Personal Information
You may review or change some of the personal information you have provided to us. Please also note that
some account information, including without limitation the service address and the account holder name,
may not be changed.
If you need to correct or update your personal information provided to us,
contact us toll-free at 866-961-9399.
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Sending Gexa Energy Advertisements
We may send out periodic e-mails informing customers of offers related to a service they requested. Customers
may not be able to choose to unsubscribe to certain mailings, to the extent the mailings are considered an
essential service or required communication.
Individuals who do not wish to receive Gexa Energy promotional e-mails on new products and services may
contact Gexa Energy at unsubscribe@gexaenergy.com.
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Children May Not Use the Gexa Energy Website
Our Gexa Energy Site is intended to be used by adults only, and not directed towards children under the age
of eighteen. If you are under eighteen, you are not eligible to use the Gexa Energy Site. If you believe that
we have collected personal information from children under the age of eighteen, please notify us immediately
so that we may take steps to eliminate such information.
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A Warning About E-mail That We Send;
A Warning About "Phishing"
We may send you e-mails from time to time to provide you with energy-saving ideas and other useful information,
updates regarding our services, and special offers (whether available directly from Gexa Energy or from one
or more of our business partners). Likewise, we may from time to time call the phone number associated with
your account.
We will not send you an e-mail asking you to reply by sending personal or account information, or threatening
to disconnect or close your account if you do not take the immediate action of providing personal or account
information. If you receive such an email it is likely that you have received an attempted theft of your
identity commonly called “phishing”. If you are concerned about clicking links provided within an e-mail
sent by Gexa Energy, we strongly recommend that you open your web browser and manually input the address
for our web site. Doing so will ensure that you do not open some third-party web site disguised to look
like our website.
For more information about “phishing,” you should visit the Federal Trade Commission’s website at
www.ftc.gov.
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Effective Date of the Gexa Energy Privacy Policy and Changes in Our Privacy Policy
We reserve the right to alter or amend this Gexa Energy Privacy Policy at any time and without prior notice
to you in order to reflect changes in our online information practices.
We also recommend that you check back with this Site periodically so that you may be kept informed regarding any
changes to the Gexa Energy Privacy Policy. You should also visit our Terms of Use in addition to this Privacy
Policy each time you visit the Gexa Energy Site.
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Third Party Links
The Gexa Energy Site may contain links to third party websites that are not subject to the Gexa Energy Privacy
Policy. If you visit these websites, we encourage you to read their privacy policies before providing them with
any personal information.
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State Law
You may have privacy rights under applicable state law in addition to those outlined in this privacy policy.
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Contact Us
If you choose to e-mail us through the Contact Us
link on this Site, you will be asked to provide information such as your name and e-mail address so that one our
employees can respond to your questions and comments. If however, you wish to submit your questions or comments
via U.S mail they can be mailed to:
Gexa Energy
Attn: Customer Care
20 E. Greenway Plaza, Suite 600
Houston, Texas 77046
Revised effective March 23, 2009
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